Cancellation Policy for Orders through our Website (Powered by Birrdi Software)

Cancellation Policy

We understand that plans can change unexpectedly, and we aim to provide a fair and flexible cancellation policy for our valued customers who have purchased tickets online. Please review the following cancellation policy for online ticket purchases:

• Cancellation Timeframe:  Customers can cancel their online ticket purchase at any time before the scheduled event or activity. However, the specific cancellation deadlines and associated refund amounts may vary depending on the type of ticket, event, or activity. 
  
  
• Cancellations 7 days before the scheduled visit will receive a full refund.
  
  
• Cancellation Process: To cancel an online ticket purchase, customers should log in to their account on our website, locate the specific ticket order, and initiate the cancellation process. Alternatively, customers can contact our customer support team directly via phone or email to request cancellation assistance. Please provide the relevant order details and any other necessary information to facilitate the cancellation process smoothly.
  
  
• Refund Processing: Once the cancellation request is received and processed, the refund will be issued according to the applicable cancellation policy. Refunds are typically processed using the original payment method used for the ticket purchase. However, it is important to note that the refund processing time may vary depending on the payment provider and financial institution. Please allow sufficient time for the refund to reflect in your account.
  
  
• Event Cancellation or Rescheduling:  In the event of an unexpected cancellation or rescheduling of the event or activity, customers will be notified as soon as possible via the contact information provided during the ticket purchase. In such cases, the refund process will be guided by the specific policies and procedures outlined by the event organizer or venue. We will make every effort to assist customers in obtaining a refund or exchanging tickets for a rescheduled date, subject to the organizer's policies.

Please note that this cancellation policy serves as a general guideline and may be subject to change based on the specific terms and conditions set by the event organizers or venues.

Season Pass Purchase:

• All purchases are final and cannot be canceled, refunded, or transferred to another person, even with a fee.
• Once you complete a purchase, your credit card will be charged for the amount shown, regardless of whether or not the purchased pass(es) is/are used.
• All passes are subject to the restrictions described in the product description and pickup instructions.
• We do not guarantee the number of operating lifts and attractions, weather, or other conditions.

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